klikdewaPrivacy Policy

This page describes what we collect when you use klikdewa and how we keep that data protected. We take your privacy seriously because we know that trusting us with personal information—your email, phone number, payment details, and identity documents—is essential to your comfort on our platform. Our commitment is to be transparent about what we do with your data, who has access to it, and how long we keep it.

Whether you're logging in from Jakarta, Surabaya, Bandung, or Medan, or accessing klikdewa on your Android phone, iOS browser, or desktop, the same privacy safeguards apply. We process data using encryption, secure servers, and industry-standard protocols. We never sell your personal information to third parties, and we only share data when required by law or necessary to operate our service.

Below, we outline what data we collect, how we use it, your rights, and how to contact us if you have questions. This policy applies to all users of klikdewa and is written in plain English so you understand exactly what happens to your information.

What We Collect and How We Use It

Account information we collect at klikdewa

When you create an account on klikdewa, we collect your email address, a password (which we hash and never store in plain text), your full name, date of birth, and phone number. We verify your email and phone via SMS or email link—this confirms they belong to you and helps us secure your account. We store all of this securely on our servers, encrypted at rest.

We also collect your identity document (a photo of your ID card or passport) and, in some cases, a proof of address (utility bill or bank statement). These are required by our Know Your Customer (KYC) compliance process. We verify your identity to prevent fraud and money laundering. Once verified, we store your document in an encrypted, access-restricted database. Only our compliance team can view it, and only for verification and dispute-resolution purposes.

Payment and withdrawal data we maintain on klikdewa

When you deposit funds, we record the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or other bank), the amount, timestamp, and transaction ID. We also store the last four digits of your payment account for identification purposes, but we never store full card numbers or full bank account details—those are handled by our payment processors using secure tokenisation. When you request a withdrawal, we log your withdrawal amount, destination, timestamp, and status. All transactions are recorded in your account history, which you can review anytime.

Behavioural and gaming data on klikdewa

We collect data about your activity on klikdewa: which games you play, how long you play, your betting history (stakes and results), your account balance, and login times. We use this data internally to detect fraudulent activity, prevent bonus abuse, and comply with anti-money-laundering regulations. We also analyse patterns to improve our platform—for example, if many users experience slow loading on a particular game during peak hours, we investigate and optimise. This data is stored on our servers and retained for audit and compliance purposes for up to seven years, then deleted or anonymised.

We keep your data encrypted, access-restricted, and never shared with third parties unless legally required or necessary to provide our service.

Device and technical data we track on klikdewa

When you access klikdewa on your phone or computer, we collect your IP address, device type (Android, iPhone, desktop), operating system version, browser type, and mobile app version if applicable. We use this to deliver the service, detect security threats, and provide customer support. We also collect technical data like page load times and error logs to identify and fix performance issues. This data is typically retained for 90 days, then removed.

Our Data Protection Practices and Your Rights

Third parties we work with on klikdewa

Our payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive the minimum data needed to process transactions. Our identity verification vendor receives your ID document and proof of address to verify your identity. Our customer support system stores your support tickets and chat history. Our game providers receive only your user ID and game session data—they don't see your personal information. All third parties are contractually bound to keep your data confidential and use it only for their contracted purpose.

Cookies and tracking on klikdewa

We use cookies to keep you logged in and to remember your preferences (language, theme, notification settings). These are essential for the platform to function. We also use analytics cookies to understand how users navigate klikdewa and which features are popular—this helps us improve. You can disable non-essential cookies in your browser settings, though some platform features may not work. We do not use third-party advertising cookies or share your data with ad networks.

Your rights regarding your data on klikdewa

You have the right to access your personal data, request a copy, correct inaccuracies, and request deletion (subject to legal retention requirements). To exercise these rights, contact our privacy team via the support form on klikdewa or email the address provided at the end of this policy. We respond within 30 days. You also have the right to lodge a complaint with your local data protection authority if you believe we've misused your data.

Data retention and deletion on klikdewa

We retain your account data (email, name, phone) for as long as your account is active and for seven years after closure for compliance and dispute resolution. Identity documents are retained for seven years. Payment records are retained for seven years for audit and tax purposes. Transaction logs are kept for audit compliance. If your account is deleted, we anonymise your gaming data within 90 days so it can't be linked to you. Requests for early deletion are honoured where legally permissible.

International data transfers from klikdewa

Our servers may sit outside your jurisdiction. When your data moves between countries, it remains encrypted and is protected by equivalent security standards. If you're accessing klikdewa from the European Union or a jurisdiction with strict data-protection laws, we ensure compliance with those standards through data processing agreements. We do not transfer data to jurisdictions without adequate protection unless you explicitly consent or it's necessary for service delivery.

Security measures we employ at klikdewa

We use SSL/TLS encryption for all data in transit, AES-256 encryption for data at rest, two-factor authentication for account access, regular security audits and penetration testing, and a security team that monitors for threats 24/7. If we discover a data breach, we notify affected users within 72 hours and take immediate steps to contain it. We do not guarantee standard security practices—no platform can—but we maintain industry-standard protections and regularly update them as threats evolve.

Jurisdiction notice

Our services are available only where local law permits. If your jurisdiction restricts online gaming or has specific data-protection laws, you are responsible for verifying compliance. We do not offer our services in jurisdictions where online gaming is prohibited. By using klikdewa, you acknowledge that your data will be processed according to this privacy policy and our applicable legal obligations.

Changes to this privacy policy

We may update this policy from time to time. Material changes will be communicated to you via email and posted on klikdewa with a notice. Your continued use of klikdewa after a change means you accept the updated policy. If you disagree, you can close your account and request deletion of your data (subject to retention requirements).

Our commitment to your privacy is unwavering. We believe transparency builds trust, and we've designed this policy to be clear and comprehensive. If you have questions about how we handle your data, contact our privacy team at the address below. We respond to all inquiries within 30 days.

Contact us: For privacy concerns or data access requests, reach out to our support team via the in-app chat on klikdewa or via the contact form on our website. Reference your query as "Privacy Request" so it's routed to the correct team. We're here to help and to ensure your data remains safe and your privacy respected.

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